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Due to the sensitive nature of research compounds, returned items cannot be verified for integrity, purity, or proper storage conditions once they have left our facility.
To ensure strict quality control and safety standards for all researchers, we cannot restock or resell returned products. This policy guarantees that every product you receive is fresh, sealed, and handled only by our laboratory staff.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will review your case and provide a replacement if the error is on our end.
Take clear photos of the damaged or incorrect product, including the packaging.
Email us at masslabsinfo@gmail.com with your order number and photos.
Our team will assess your case and respond within 1-2 business days with a resolution.